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FAQ

 

1. How do I know which size is right for me? 

Like fashion brands, each costume brand can fit a little differently. To help you with sizing, we have a very extensive range of size charts specific to the supplier for each of our costumes. The size charts are a clickable link on individual costume pages. We recommend comparing actual measurements as this is the most accurate way to find a size that will be just right for you. In some of our product descriptions we also provide measurements and additional information for each costume. 

 

2. When will you be getting more in stock? 

Our buyers are always working hard to get the latest and greatest costumes and accessories for your needs. All stock is replenished as quickly as possible. If you have an enquiry regarding an individual costume or accessory please don’t hesitate to contact our friendly customer service team via email and they will liaise with the buyers to give you the most accurate information possible. 

 

3. Can I get a refund if the costume is not suitable? 

Of course! We have an easy 100 Day Returns policy. You can return any costume and most accessories any time within 100 days for a full refund (not including the original postage). The only condition is that it must be in its original unworn condition and in its original intact packaging. You can return your costume by following the instructions on our returns page.  Please note that the refund amount applies to product(s) purchased only, any original shipping costs are not refunded. 

 

4. Can I exchange for a different size? 

Yes, you can. Please re-order the costume you need in the new size. This is to ensure that you can secure that item (popular items sell out quickly), and we can get it out to you as quickly as possible. Then you can return the item you don’t need by following the instructions on our returns page.

 

5. How can I pay for my order?

costumeboxusa.com is a secure encrypted site and we accept Visa, Mastercard, American Express and PayPal.

 

6. How can I track my order?

When your order leaves our warehouse, you will receive an email confirmation with your shipment tracking number, which is a link to the couriers website (DHL Express Couriers). That tracking number will not generate any information until the following business day, so don’t worry if there is no information available immediately.  You will be kept informed of the progress of your parcel by SMS to your cell phone (please check your cell number is correct when placing your order).

 

7. When will I receive my order?

I am glad you asked! We are always working towards getting your order to you as quickly as possible. All of our orders are shipped express.  Delivery times will vary slightly depending on your location, however most orders arrive within 2-3 days.